WHIZZDANCE TERMS & CONDITIONS 2026
REFUND POLICY ONGOING
Session missed by the child. We are unable to refund or credit any sessions missed by the child for any reason including illness. We are happy to offer you a make up session in an appropriate alternative class option providing there is space available. (This must be organised and booked in advance). In exceptional cases, if a child is unable to attend a series of sessions due to an unfortunate circumstance or illness excluding Covid-19, please contact WhizzDance to discuss your credit request.
Session cancelled by WhizzDance due to circumstances due to Covid-19 or acts of nature. In the event that a WhizzDance session must be cancelled due to Covid-19 or acts of nature, we will reschedule the session missed for another date within the same term period. If it is not possible to host live classes, we will host our classes online. Online classes will be charged at 100% for the first 2 sessions and 80% for any sessions thereafter. For those who opt not to attend online classes; the first 2 sessions missed are non-refundable and any sessions thereafter will be credited 80%. All refunds will be given via credit to your next invoice. No cash refunds will be permitted. Please expect to receive an email from us regarding relevant information.
Session cancelled by WhizzDance for any other reason. In the unusual event that a WhizzDance session must be unavoidably cancelled, we will reschedule the session missed for another date within the same academic year. If we are unable to provide this, then you will receive a credit of the session cost refunded from the cost of the following month’s fee. Please expect to receive an email from us regarding relevant information. We strive never to cancel for reasons within our control.
FEES
As soon as you have registered with WhizzDance using the online registration form, you are liable for all term fees incurred from that date forward.
All fees and deposits are non refundable (please visit our Refund Policy for details).
If fees are not paid, WhizzDance has the right to refuse entrance to class.
If there is a waiting list in place and term fees have not been paid, WhizzDance has the right to offer your allocated place to those on the waiting list without warning.
WhizzDance may make changes to the current fees at any time, although we will always do our best to give you reasonable notice.
PAYMENTS
WhizzDance fees are charged monthly. Monthly payments help spread the cost of classes across the year and allow WhizzDance to manage ongoing monthly operating costs.
All fees include 20% VAT. Monthly fees are based on the cost of 32 teaching weeks, split evenly across 12 monthly payments.
All customers are required to set up a Direct Debit.
A payment equal to one month’s fees will be collected before classes begin and held as a deposit.
Your regular monthly Direct Debit payments will then begin from the following month.
The deposit will be applied to your final month’s fees once the required notice period has been served. If your final month’s fees are higher than the deposit amount, the remaining balance will be payable.
Customers Paying by Direct Debit Prior to July 2026
As no deposit was taken when the Direct Debits payment was set up, any outstanding balance will need to be settled when your child leaves WhizzDance.
Payment Dates
Monthly payments will be collected on either the 5th or 25th of each month.
MISSED PAYMENTS
If a payment is missed, a £3 charge will be added to your next monthly payment. This helps cover the transaction fees charged to WhizzDance for failed payments.
NOTICE AND CANCELLATION
All cancellations must be sent in writing by email to missmaria@whizzdance.com. No other form of cancellation will be accepted.
We require a minimum of four weeks’ written notice to cancel your child’s place at WhizzDance.
Fees are non-refundable. This includes cancellations made part way through the month. Please see our Refund Policy for further details.
Once the notice period has been served, any deposit paid will be applied to your final month’s fees.
If your final month’s fees are higher than the deposit amount, the remaining balance will be payable.
If you cancel at the end of the Summer Term and then rejoin in the Autumn Term, you will be required to pay the July and August fees before your child’s place is reactivated. A deposit may also be required if one is not already held on your account.
EVENTS AND CAMPS
Payments for events and camps are non-refundable (please visit our Refund Policy for details).
PURCHASING UNIFORM
Once an item has been worn you are required to pay in full. Uniform items are only returnable if faulty or unworn and complete with labels and packaging. You are welcome to privately resell any of our items purchased.
Faulty items to be communicated to missmaria@whizzdance.com to arrange a return and replacement.
ETIQUETTE
Parents of young WhizzDancers will always ensure to hand over their child to a member of the WhizzTeam before leaving the building. Children must be supervised until their WhizzTeacher is ready for them to enter the studio.
WhizzDance students must wash hands on arrival and exit of class or use suitable anti bac gel.
WhizzDance students are expected to look at their WhizzTeacher, listen to their WhizzTeacher, join in at all times, and behave respectfully and accordingly in all classes.
Undesirable behaviour conducted by any student will eventually lead to their removal from the class.
WhizzDance has the right to withdraw any student’s place at WhizzDance at any time after experiencing challenging and unreasonable behaviour in class and without notice. No refund will be given in this instance.
All students must be presented appropriately for their session with hair tied back for Ballet, Jazz and Tap classes.
All students and parents are expected to be supportive without question about any creative decisions, choreographic content, casting roles made by WhizzDance for any public performance opportunities, watching week classes, shows or exams.
All parents are expected to respect that moving up a level or participating in exams at WhizzDance will happen when their child is ready and the decision is made by our WhizzTeachers’ discretion entirely.
PHYSICAL CONTACT
Teaching dance is a physical activity and a teacher will sometimes need to make physical contact with a student to show an idea or to correct the student’s position. This can include lifting or adjusting arms, legs, rib cage, hips, feet, or hands, and moving one student in relation to another.
Where contact is needed, we will remain sensitive to the student’s wishes and put their welfare first. In all cases, we will say why and how we will be correcting the student’s position before making any contact.
PRE-SCHOOL CLASSES
BalletTots (adult participation class) must be accompanied in class by a Parent/Guardian who is responsible for them during the class.
Parents/Guardians of BalletDots (preschool classes) must stay contactable and within reasonable distance to our class venue. (This is a request from our insurance company.)
CORRESPONDENCE DETAILS
Any changes in contact or medical information must be communicated immediately.
You have the right to update your details personally. Please see our Privacy Policy for more details.
WhizzDance will never share your personal information with any 3rd parties that you are not aware of and will only send you relevant information related to WhizzDance. Please see our Privacy Policy for details on 3rd parties we use for WhizzDance business only.
You have the right to opt out of receiving any emails that do not apply directly to the class you have signed up for.
You have the right to request that any details given are removed from our database at any point. Please be aware that we are legally required by the HMRC to keep all invoicing information on file for up to 7 years and first aid records for up to 3 years. Even though we still hold your details for this time, we will comply with any request that asks us to not contact you directly.
In the interest of safety, while your child is actively attending classes with us, you must provide mandatory contact information for at least one Parent/Guardian.
SAFEGUARDING
Any safeguarding concerns will be taken seriously, and we will be reporting any major concerns to the appropriate authorities. Please visit our Safeguarding policy on our website for more details.
PHOTOS/MEDIA
Photos or film may be taken by WhizzDance for use on our social media, website or printed media. WhizzDance will ask your permission to use such photos in advance.
WhizzDance will always strive to be responsible in artistic choices with any media obtained. WhizzDance will represent our students in their best interest and will always take into consideration their safeguarding.
Providing everyone is happy for his or her child to be included; photography and filming will be permitted by family members and guests during watching week, observed exam classes, and at WhizzDance events such as performance sharings and parties.
Providing everyone present is happy; during BalletTots, photos are permitted during the class time by Parents of students in the class only.
WhizzDance has the right to stop any media taken by anyone at any time without notice and without reason.
On occasion WhizzDance may film in a class or workshop for use of reference or to use as a handover to another WhizzTeacher only. This film will be stored securely and not shared on a public platform.
This document was updated by Maria Brodmann WhizzPrincipal HQ, 11/05/2026
